These are the Terms of Service (Terms) of Digilab Solutions Ltd, a company incorporated and registered in England and Wales with company number 13292372 whose registered office is at The Generator Hub, The Gallery, Kings Wharf, Exeter, England, EX2 4AN (Supplier, us, we, our).

By submitting an Order or by otherwise accepting these Terms, the Customer agrees to contract on the basis of these Terms and in doing so agrees that they prevail over any other terms which it may seek to impose or introduce, including (without limitation) any terms set out in or relating to any purchase order, acceptance or acknowledgement.

Any person submitting an Order or making any other representation on behalf of the Customer represents and warrants that they have the legal right and authority to bind the Customer to the terms of the Agreement (defined below).

The Customer has evaluated the Software and satisfied itself as to its suitability and confirms that it has not relied on any representation or statement other than as set out in the Agreement.

1. INTERPRETATION

1.1 The following definitions and rules of interpretation apply:

Agreement: the agreement between the Customer and the Supplier comprising: (i) these Terms, (ii) the Order, and (ii) any documents specifically referred to or incorporated into these Terms.

Authorised Support Contacts: the agreed Customer personnel authorised to act as the Customer contact in connection with the provision of support by the Supplier.

Authorised Users: Customer staff authorised to use the Services and the Documentation.

Background IPR: any Intellectual Property Rights which are owned or licensed by a party prior to this Agreement or developed or acquired during the term, but independently, of this Agreement.

Business Day: a day other than a Friday, Saturday, Sunday or public holiday in England.

Confidential Information: all and any confidential information (in whatever form) whether or not marked as such including but not limited to commercial, financial, marketing and technical information relating to the disclosing party’s business, services, products, clients, consultants, employees, suppliers, finances, proprietary computer software, website, know how, trade secrets, intellectual property, future product plans, future project plans and documentation in any form or medium whatsoever whether disclosed orally or in writing relating to any of the foregoing (including copies thereof).

Contract Period: the Initial Term or Renewal Period, as applicable, during which Subscription Services are provided.

Customer: the customer identified in the Order.

Customer Data: any data provided and/or inputted by the Customer or its Authorised Users, excluding Third Party Content.

Customer Personal Data: any Personal Data Processed by the Supplier on behalf of the Customer.

Customisations: any customisations, developments, enhancements or modifications of the Software created during or pursuant to the Agreement.

Data Protection Laws: means (i) to the extent the UK GDPR applies, the law of the United Kingdom or of a part of the United Kingdom which relates to the protection of personal data, (ii) to the extent the EU GDPR applies, the law of the European Union or any member state of the European Union to which the Supplier is subject, which relates to the protection of personal data. The terms ‘Controller’, ‘Processor’, ‘Process(ing)’, ‘Data Subjects’ and ‘Personal Data’ shall have the meaning given to them in the UK GDPR.

Documentation: the documentation made available to the Customer by the Supplier from time to time relating to the Services, including user instructions.

Effective Date: the date from which the Agreement commences, as set out in the Order.

Fair Usage Policy: the Customer’s fair usage policy in force from time to time.

Fees: the fees payable for the Services, as set out in the Order, and any other fees payable under the Agreement.

EU GDPR: means EU General Data Protection Regulation 2016/679;

Initial Term: the initial term of the Agreement, as set out in the Order.

Intellectual Property Rights: patents, utility models, rights to inventions, copyright and neighbouring and related rights, moral rights, trade marks and service marks, business names and domain names, rights in get-up and trade dress, goodwill and the right to sue for passing off or unfair competition, rights in designs, rights in computer software, database rights, rights to use, and protect the confidentiality of, confidential information (including know-how and trade secrets) and all other intellectual property rights, in each case whether registered or unregistered and including all applications and rights to apply for and be granted, renewals or extensions of, and rights to claim priority from, such rights and all similar or equivalent rights or forms of protection which subsist or will subsist now or in the future in any part of the world.

Maintenance Release: a release of the Software which corrects faults, adds functionality or otherwise amends or upgrades the Software.

Normal Business Hours: 9.00 am to 5.00 pm local UK time, each Business Day.

Order: the Supplier order which accompanies these Terms or, where applicable, the online order placed by the Customer.

Payment Terms: the terms applying to invoicing and/or payment, as set out in the Order or otherwise agreed in writing.

Services: the services described in these Terms, including access to the Software on a software as a service basis.

Service Start Date: the date that provision of the Services commences, as specified in the Order or otherwise agreed.

Software: the software applications provided by the Supplier as part of the Services.

Subprocessor: any third party processor appointed by the Supplier in accordance with clause 10.

Subscription Fees: the fees payable for the Subscription Services.

Subscription Services: the services to be provided by the Supplier in consideration for payment of the Subscription Fees, as described in the Order and/or the Documentation.

Term: the Initial Term together with any subsequent Renewal Periods. Third Party Software: third party software and/or third party content relating to the Software.

Trial Period: if agreed, the period described in the Order during which the Customer may trial the Software in order to evaluate its suitability.

User Subscriptions: where applicable, per-user subscriptions for use of the Subscription Services.

Third Party Content: any third party content or offerings, including any comprised in the Services.

UK GDPR: has the meaning give to it in the Data Protection Act 2018.

Virus: any thing or device (including any software, code, file or programme) which may: prevent, impair or otherwise adversely affect the operation of any computer software, hardware or network, any telecommunications service, equipment or network or any other service or device; prevent, impair or otherwise adversely affect access to or the operation of any programme or data, including the reliability of any programme or data (whether by re-arranging, altering or erasing the programme or data in whole or part or otherwise); or adversely affect the user experience, including worms, trojan horses, viruses, malware and other similar things or devices.

2. COMMENCEMENT & TERM

2.1 The Agreement shall commence on the Effective Date. Where a Trial Period applies, the Agreement shall terminate automatically at the end of the Trial Period unless otherwise agreed. Where Subscription Services apply, the Agreement shall run for the Initial Term, conditional upon payment of all applicable Fees, and shall automatically renew thereafter for successive periods of 12 months (each a Renewal Period), unless:

(a) either party notifies the other party of termination, in writing, at least 30 days before the end of the Initial Term or Renewal Period, as applicable; or

(b) otherwise terminated in accordance with the provisions of the Agreement.

2.2 The Agreement supersedes all and any previous agreements in relation to the Services, including (without limitation) any non-disclosure agreements entered into by the parties in anticipation of the provision of the Services.

3. FEES AND PAYMENT

Trial Period

3.1 No charges shall apply during any agreed Trial Period.

Subscription Period

3.2 Where Subscription Services are agreed, the Supplier shall invoice the Customer and the Customer will pay all Fees, each in accordance with the Payment Terms. The Subscription Fees are a commitment for the entire Contract Period.

3.3 By entering into the Agreement, the Customer commits to payment of the Fees for the entire Contract Period, notwithstanding that Fees may be payable on a periodic basis (e.g. monthly or quarterly). In the event of the Customer’s breach of the terms of the Agreement, all monies shall become immediately due and payable, including any relating to the remainder of the relevant Contract Period.

3.4 All amounts and Fees:

(a) shall be payable in GBP unless otherwise agreed;

(b) are non-cancellable and non-refundable, save in the event the Agreement is terminated pursuant to clause 18.1(b) as a result of the Supplier’s breach;

(d) are exclusive of value added tax or other local taxes, which shall be added to the Supplier's invoice(s) at the appropriate rate.

3.5 The Supplier may increase the Fees upon service of 30 days’ notice prior to the expiry of the relevant Contract Period.

4. SERVICES

4.1 In consideration of the Customer’s compliance with the terms of this Agreement, including (where applicable) payment of all applicable Fees, the Supplier shall provide the Services in accordance with the Documentation, and make available the Software and Documentation to the Customer, from the Service Start Date. The Supplier grants the Customer a non-exclusive, non-sub-licensable, non-transferable licence for the use of the Software by Authorised Users for the Customer’s internal business purposes only. During any Trial Period, the Customer agrees to use the Software exclusively for the purpose of evaluating its suitability for use in the Customer’s business and in strict accordance with the Fair Usage Policy.

4.2 The Supplier shall use commercially reasonable endeavours to provide the Services on a 24/7 basis, except for:

(a) planned maintenance notified by the Supplier; and (b) unscheduled maintenance performed outside Normal Business Hours, provided that the Supplier has used reasonable endeavours to give the Customer at least [6] hours' notice in advance.

4.3 The Supplier reserves the right to make changes to the Services which are necessary to comply with applicable law or other regulatory requirements, or which do not materially affect the nature or quality of the Services and shall notify the Customer of any such changes. Save as aforesaid, either party may request changes to the nature or scope of the Services, which shall be submitted in writing and be of sufficient detail to enable the other party to assess the scope and/or impact of the proposed change. Any change shall be effective only once agreed by both parties, each party agreeing not to unreasonably withhold or delay consent.

4.4 Any Third Party Content will be used by the Customer solely in accordance with the applicable third party terms of use. The Customer is responsible for compliance with the said third party terms and hereby agrees that its exclusive rights and remedies in respect of the Third Party Content shall be against the applicable third party owner or licensor.

4.5 During the Agreement and for a period of 6 months thereafter neither party shall, without prior agreement from the other party, directly and/or indirectly entice or attempt to entice away from employment, employ, engage and/or otherwise use the services of any individual who was an employee or representative of the other party involved in the performance of the Services.

4.6 The rights provided under this clause 4 are granted to the Customer only, and unless otherwise agreed in writing by the Supplier shall not be considered granted to any subsidiary or holding company of the Customer or any associated or affiliated company.

5. SUPPORT

5.1 The Supplier shall, as part of the Services and at no additional cost to the Customer, provide the Customer with the Supplier's standard email and telephone support services during Normal Business Hours. The said support will be provided via Authorised Support Contacts only unless otherwise agreed.

5.2The Supplier shall be under no obligation with respect to the provision of Support to the extent any issue or fault arises from:

(a) misuse, incorrect use of or damage to the Software from whatever cause (other than any act or omission by the Supplier), including failure or fluctuation of electrical power;

(b) failure to maintain or update or maintain the necessary conditions for use of the Software;

(d) any breach of the Customer's obligations under this Agreement howsoever arising;

(e) any modification not authorised by the Supplier; or

(f) operator error.

6. USER SUBSCRIPTIONS

6.1 In relation to Authorised Users, the Customer undertakes that: (i) each Authorised User shall comply with the enrolment process prescribed by the Supplier from time to time for the Services; (ii) the maximum number of Authorised Users that it authorises to access and use the Services and the Documentation shall not exceed the maximum number of Authorised Users as set out in the Order; (iii) it will not, unless otherwise agreed, allow or suffer any account to access the Services to be used by more than one individual Authorised User; (iv) each Authorised User shall keep a secure password for their use of the Services and Documentation, change the password no less frequently than monthly and keep it strictly confidential; (v) it shall maintain a written, up to date list of current Authorised Users and provide such list to the Supplier within 7 days of the Supplier’s written request at any time or times; (vi) in the event that an Authorised User leaves the employment or engagement of the Customer or where the employment or engagement of an Authorised User is transferred, the Customer shall: (a) disable such individual's passwords and shall not issue any new passwords for that Authorised User's account; or (b) where the Supplier controls the enrolment or removal of Authorised Users for a Service, immediately inform the Supplier so that it may disable such individual's passwords; and (vii) it is responsible for ensuring that Authorised Users are aware of the terms of this Agreement and other applicable terms and conditions, and that they comply with them. For the avoidance of doubt, once a licence has been allocated to an individual Authorised User, such licence cannot be reassigned or transferred at any time without the prior written consent of the Supplier.

6.2 Additional User Subscriptions may be added at any time, subject to payment of the then applicable fees. User subscriptions may only be decreased at the start of the next Renewal Period by providing written notice at least 30 days’ prior to the Renewal Period expiry date.

7. SUPPLIER'S OBLIGATIONS

7.1 The Supplier shall perform the Services substantially in accordance with the Documentation and with reasonable skill and care.

7.2 The undertaking at clause 7.1 shall not apply to the extent of any non-conformance which is caused by use of the Services contrary to the Supplier's instructions, or modification or alteration of the Services by any party other than the Supplier or the Supplier's duly authorised contractors or agents. If the Services do not conform with the foregoing undertaking, Supplier will, at its expense, use all reasonable commercial endeavours to correct any such non-conformance promptly, or provide the Customer with an alternative means of accomplishing the desired performance.

7.3 The Supplier warrants that it has and will maintain all licences, consents, and permissions necessary for the performance of its obligations under the Agreement. The Supplier does not warrant that the Customer's use of the Services will be uninterrupted or error-free, or that the Services, Documentation and/or the information obtained by the Customer through the Services will meet the Customer's requirements.

8. CUSTOMER'S OBLIGATIONS

8.1 The Customer shall:

(a) provide the Supplier with:

(i) all necessary co-operation in relation to the Agreement; and

(ii) such documents, data, drawings, plans, diagrams, designs, reports, specifications or other information as the Supplier may reasonably require;

in order to provide the Services, including but not limited to Customer Data, security access information and configuration services, and ensure all information is complete, true and accurate in all material respects;

(b) appoint a representative, who shall have the authority contractually to bind the Customer on matters relating to the Services;

(c) make available such Customer staff and applicable sub-contractors or suppliers (if any) as may be required for the Supplier to provide the Services and ensure that they co-operate fully with the Supplier in all material respects; (d) carry out all Customer responsibilities in a timely and efficient manner;

(e) ensure that the Authorised Users use the Services and the Documentation in accordance with the Agreement (the Customer accepting responsibility for any Authorised User's breach of the Agreement);

(f) obtain and maintain all licences, consents, and permissions necessary for the Supplier, its contractors and agents to perform their obligations under the Agreement;

(g) ensure that its network, systems and (where applicable) hosting providers comply with the relevant specifications or standards provided by the Supplier from time to time;

(h) be solely responsible for procuring and maintaining its network connections and telecommunications links from its systems to the Supplier's data centres, and all problems, conditions, delays, delivery failures and all other loss or damage arising from or relating to the Customer's network connections or telecommunications links or caused by the internet; and

(i) comply with all applicable laws and regulations with respect to its activities under the Agreement.

8.2 The Customer undertakes to use the Services and Software only for lawful purposes and not, or permit or enable others, to use the Software in any way (i) that breaches any applicable local, national or international law or regulation, (ii) that is unlawful or fraudulent or has any unlawful or fraudulent purpose or effect, (iii) for the purpose of harming or attempting to harm anyone, including minors, or in any manner which will, or is likely to, infringe the personal rights of others, (iv) that will, or is likely to, infringe the copyright, trade mark, trade secret or other intellectual property rights of others; (v) in connection with any defamatory, indecent, obscene, offensive, threatening or abusive conduct or activity, (vi) for any immoral purposes, including (without limitation) for military or similar purposes; (vii) in connection with the oil and gas industries or the gambling industry; (viii) to knowingly transmit any data, send or upload any material that contains viruses, trojan horses, ransomware, worms, time-bombs, bots, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware; or (ix) in any way that is inconsistent with these Terms.

8.3 The Customer shall not access, store, distribute or transmit any Viruses and shall not, except as may be allowed by any applicable law which is incapable of exclusion by agreement between the parties and except to the extent expressly permitted under the Agreement,

(a) attempt to copy, modify, duplicate, create derivative works from, frame, mirror, republish, download, display, transmit, or distribute all or any portion of the Software and/or Documentation (as applicable) in any form or media or by any means; or (b) attempt to reverse compile, disassemble, reverse engineer or otherwise reduce to human-perceivable form all or any part of the Software; or (c) access all or any part of the Services and Documentation in order to build a product or service which competes with the Services and/or the Documentation; or (d) use the Services and/or Documentation to provide services to third parties, unless otherwise agreed in writing; or

(e) subject to clause 26.1, license, sell, rent, lease, transfer, assign, distribute, display, disclose, or otherwise commercially exploit, or otherwise make the Subscription Services and/or Documentation available to any third party except the Authorised Users, or (f) attempt to obtain, or assist third parties in obtaining, access to the Services and/or Documentation, other than as provided under this clause 8.

8.4 The Customer shall use all reasonable endeavours to prevent any unauthorised access to, or use of, the Services and/or the Documentation and, in the event of any such unauthorised access or use, shall promptly notify the Supplier.

8.5 The Customer acknowledges that the Supplier’s ability to provide the Services depends on the Customer satisfactorily complying with the obligations stated in this Agreement and that should the Customer delay or fail to perform any such obligations then the Supplier will not be liable in any way for any delay, loss or damage, cost increase or other consequences arising from such failure.

9. CUSTOMER DATA

9.1 The Customer shall own all right, title and interest in and to Customer Data and shall have sole responsibility for the legality, reliability, integrity, accuracy and quality of Customer Data.

9.2 The Customer hereby grants to the Supplier the right to use the Customer Data for all purposes connected with the Supplier’s performance of its obligations under this Agreement, including the provision of Services and Support.

9.3 The Supplier’s liability in relation to any data loss or corruption of Customer Data will be limited to that resulting from its failure to comply with any contractual commitments regarding data backup, if any, and the Supplier does not otherwise accept responsibility for data loss or damage of any kind. The Customer acknowledges and agrees that it will provide the Supplier with only a copy of the Customer Data, the original version of which the Customer shall retain and be responsible for ensuring its security and backup.

9.4 The Supplier shall not be responsible for any loss, destruction, alteration or disclosure of Customer Data caused by any third party (except those third parties sub-contracted by the Supplier to perform services related to Customer Data maintenance and back-up).

9.5 The Customer accepts that the processing of electronic communications is a fundamental requirement for the provision of the Services and consents to the interception and storage of electronic communications and Customer Data in connection with the Services. The Customer accepts that electronic communications involve transmission over the Internet, and over other networks, which are outside the Supplier’s control and accepts the risks associated with the same, including risks of delays, failures and loss/damage, and potential access by unauthorised parties.

10. PROCESSING OF CUSTOMER PERSONAL DATA

10.1 With respect to the parties' rights and obligations under the Agreement (and solely to the extent that Supplier processes any Customer Personal Data pursuant to the Agreement), the parties agree that Customer is the Controller and that Supplier is the Processor.

10.2 The Supplier agrees to:

(a) take appropriate technical and organisational measures against the unauthorised or unlawful processing of the Customer Personal Data and against accidental loss or destruction or damage, by:

(i) taking reasonable steps to ensure the reliability of any Supplier personnel who have access to the Customer Personal Data; and

(ii) ensuring a level of security appropriate to the harm that may result from such unauthorised or unlawful processing or accidental loss, destruction or damage and appropriate to the nature of the Customer Personal Data;

(b) process Customer Personal Data only in accordance with Customer’s instructions; and

(c) provide to Customer such information regarding compliance with clauses 10.2(a) and 10.2(b) as it may from time to time reasonably require to enable Customer to comply with its obligations as the data controller in respect of the Customer Personal Data.

10.3 The Supplier shall comply with all applicable Data Protection Laws in the Processing of Customer Personal Data. The provisions of Articles 28(3)(a) to 28(3)(h) of UK GDPR shall be incorporated into this Agreement as binding obligations on Supplier.

10.4 The Customer warrants and represents that (i) it has complied, and will at all relevant times comply, fully with all applicable laws in respect of the Customer Personal Data, including Data Protection Laws, (ii) it has a suitable legal basis for permitting the Supplier to Process the Customer Personal Data under the Agreement, and (iii) such Processing will not infringe third party rights, including the rights of any Data Subject.

10.5 The Supplier may transfer Customer Personal Data to any country or territory outside the UK (including any specified in the Order) as reasonably necessary for the provision of the Services provided the Supplier complies with the requirements of the UK GDPR and obtains the Customer’s consent before doing so.

10.6 Customer hereby authorises Supplier to appoint (and permit each Subprocessor appointed in accordance with this clause 10.6 to appoint) Subprocessors in accordance with this section 10 and any restrictions in the Agreement provided that in doing so the Supplier complies with the terms of Article 28(4) UK GDPR. The Supplier will upon request provide the Customer with copies of its agreements with Subprocessors, which may be redacted to remove confidential commercial information not relevant to the requirements of this Agreement.

11. CONFIDENTIALITY

11.1 Each party may be given access to Confidential Information from the other party in order to perform its obligations under the Agreement. A party's Confidential Information shall not be deemed to include information that:

(a) is or becomes publicly known other than through any act or omission of the receiving party;

(b) was in the other party's lawful possession before the disclosure;

(d) is independently developed by the receiving party, which independent development can be shown by written evidence; or

(e) is required to be disclosed by law, by any court of competent jurisdiction or by any regulatory or administrative body.

11.2 Each party shall hold the other's Confidential Information in confidence and, unless required by law, not make the other's Confidential Information available to any third party, or use the other's Confidential Information for any purpose other than the implementation of the Agreement.

11.3 Each party shall take all reasonable steps to ensure that the other's Confidential Information to which it has access is not disclosed or distributed by its employees or agents in violation of the terms of the Agreement. Neither party shall be responsible for any loss, destruction, alteration or disclosure of Confidential Information caused by any third party.

11.4 The Customer acknowledges that details of the Services, and the results of any performance tests of the Services, constitute the Supplier's Confidential Information. This clause 11 shall survive termination of the Agreement, however arising.

11.5 No party shall make, or permit any person to make, any public announcement concerning the Agreement without the prior written consent of the other parties (such consent not to be unreasonably withheld or delayed), except as required by law, any governmental or regulatory authority (including, without limitation, any relevant securities exchange), any court or other authority of competent jurisdiction.

12. THIRD PARTY PROVIDERS AND CONTENT

The Customer acknowledges that the Services may enable or assist it to access the website content of, correspond with, and purchase or acquire products or services from third parties, including Third Party Content and that it does so entirely at its own risk. The Supplier does not endorse or approve any third-party website nor the content of any of the third-party website made available via the Services.

13. PROPRIETARY RIGHTS

13.1 The Customer acknowledges and agrees that the Supplier and/or its licensors own all rights, title and interest, including Intellectual Property Rights, in the Services, the Software (inclusive of all and any rights in Maintenance Releases and any Customisations) and the Documentation. The Customer acknowledges that: (i) the Software and Documentation are protected by copyright law and international treaty provisions, and (ii) the Software contains trade secrets of the Supplier (or its licensors). Except as expressly stated herein, the Agreement does not grant the Customer any rights to, or in, patents, copyright, database right, trade secrets, trade names, trademarks (whether registered or unregistered), or any other rights or licences in respect of the Services, Software or Documentation.

13.2 Each party shall own and retain all rights in or relating to its Background IPR. The Customer hereby grants to the Supplier a non-exclusive, royalty-free, world-wide, perpetual licence to use the Customer’s Background IPR to the extent reasonably required in connection with the Supplier’s performance of its obligations under this Agreement.

13.3 ‘digiLab’ and the ‘twinLab’ are trade marks owned by the Supplier and all rights therein are specifically reserved.

14 WARRANTIES

Trial Period

14.1 The Software and Services are provided free of charge during any Trial Period and the Customer therefore agrees and accepts that the said Services and Software are provided ‘as-is’ and on the basis set out in clause 14.7 below. The terms set out in clauses 14.2 to 14.6 do not apply during any Trial Period.

Subscription Period

14.2 The Supplier shall perform the Services with reasonable skill and care and substantially in accordance with the Documentation.

14.3 The Supplier warrants that it is entitled to grant the licence set out in clause 4.1 above and that it has such rights in relation to the Services, the Software and the Documentation as are necessary to grant the rights under, and in accordance with, the terms of the Agreement.

14.4 The Supplier represents and warrants that at the time the Software is first made available to the Customer, it (i) will be reasonably free of errors and capable of performing its functions when operating on the hardware and operating system environment specified by the Supplier, (ii) does not infringe third party Intellectual Property Rights.

14.5 The warranties do not cover: (i) any use by the Customer of the Services, the Software and/or the Documentation contrary to the terms of this Agreement or the Supplier’s instructions; or (ii) the combination or incompatibility of the Services or the Software with anything not provided by the Supplier including any of the Customer's Equipment or any third party software; or (iii) modification or alteration of the Software or Services by any party other than the Supplier or the Supplier's duly authorised contractors or agents.

14.6 If the Software infringes, or the Supplier considers that the Software may infringe, any third party Intellectual Property Rights, the Supplier shall have the right at its sole option and expense to: (i) modify the Software to cure the infringement; (ii) obtain a licence for the Customer to continue using the Software; or (iii) withdraw the Software and refund to the Customer the payments under this Agreement.

14.7 Except as expressly set out in this Agreement, and in any case during any Trial Period, the Software, the Services, and/or elements of the Services provided by third parties are provided "as-is", "with all faults", and "as available". The Supplier excludes all warranties, whether express or implied, to the fullest extent permitted by law including all warranties as to fitness for purpose and satisfactory quality. In particular, but without prejudice to the generality of the foregoing, the Supplier does not warrant that the Software will meet the Customer’s requirements, or will operate in combination with other programs that the Customer selects, or that the operation of the Software will be uninterrupted or error-free or that defects in the Services and/or the Software will be corrected or that the Services or Software will be secure or free from bugs or viruses or that the functions of the Services and/or the Software will operate in the combinations which the Customer selects for use.

15. ACCESS TO SERVICES

The Supplier does not guarantee that the Software and/or the Services, or any content therein, will always be available or be uninterrupted. Access to the Software and/or the Services is permitted on a temporary basis. The Supplier may suspend, withdraw, discontinue or change all or any part of the Software or Services, and in the event of any such suspension, withdrawal, discontinuance or change: (i) the Supplier will use reasonable endeavours to provide reasonable notice to Customer; (ii) the Supplier will notify the Customer of any impact on the Fees; and (iii) to the extent that such suspension, withdrawal, discontinuance or change materially affects the Software, Services or the Fees, the Customer may terminate the Agreement within 30 days of the relevant suspension, withdrawal, discontinuance or change, by giving written notice to the Supplier. The Supplier will not be liable to the Customer if for any reason the Software or Services are unavailable at any time or for any period.

16. LIMITATION OF LIABILITY

16.1 This clause 16 sets out the entire financial liability of the Supplier (including any liability for the acts or omissions of its employees, officers, agents and sub-contractors) to the Customer:

(a) arising under or in connection with the Agreement;

(b) in respect of any use made by the Customer of the Services, Software and Documentation or any part of them; and

(c) in respect of any representation, statement or tortious act or omission (including negligence) arising under or in connection with the Agreement.

16.2 Except as expressly and specifically provided in the Agreement: (a) the Customer assumes sole responsibility for results obtained from the use of the Services and the Documentation by the Customer, and for conclusions drawn from such use. The Supplier shall have no liability for any damage caused by errors or omissions in any information, instructions or scripts provided to the Supplier by the Customer in connection with the Services, or any actions taken by the Supplier at the Customer's direction; (b) the Supplier’s responsibility with respect to Viruses shall be limited to using up to date commercial Virus checking software and the Customer accepts that the Supplier shall have no further responsibility or liability in that respect.

16.3 Nothing in the Agreement excludes the liability of the Supplier:

(a) for death or personal injury caused by the Supplier's negligence;

(b) for fraud or fraudulent misrepresentation; or

16.4 Subject to clause 16.3:

(a) the Supplier shall not be liable whether in tort (including for negligence or breach of statutory duty), contract, misrepresentation, restitution or otherwise for (i) any loss of profits, loss of business, depletion of goodwill and/or similar losses or loss or corruption of data or information, or pure economic loss, in each case whether direct or indirect, or (ii) any special, indirect or consequential loss, costs, damages, charges or expenses however arising under the Agreement; and

(b) the Supplier's total aggregate liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of the Agreement shall be limited to (i) the amount of £100 during any Trial Period, and (ii) (where Subscription Services apply) 125% of the total Fees paid or payable in respect of the Contract Period in which the event or events leading to the claim arose.

17. SUSPENSION

17.1 Without prejudice to any other right, power or remedy and without liability, the Supplier reserves the right to limit or suspend the Services:

(a) if it is reasonably necessary to protect the interests of the Customer or the Supplier, or the interests of any third party (including other customers) and/or to protect the security or operation of the Supplier’s systems or network or those of its customers;

(b) if the Customer breaches any of the terms of the Agreement or the Supplier reasonably believes the Customer has breached or is about to breach;

(d) if the Customer fails to cooperate regarding any suspected or actual breach of the terms of the Agreement; or

(e) if required to do so by law or further to a request from any regulatory or governmental authority.

17.2 The Supplier may also temporarily suspend all or any part of the Services for the purpose of repair, maintenance or improvement of any systems. The Supplier shall use all reasonable endeavours to keep any such suspensions to a minimum and to carry out such works outside normal working hours wherever possible.

17.3 The Supplier shall not be liable for any suspension of the Services under the above circumstances and the Customer shall not be entitled to any setoff, discount, refund or other credit as a result of such suspension and/or disconnection and the Customer agrees that any such downtime will be exempt from measurement under the Service Level Agreement.

18. TERMINATION

During The Trial Period

18.1 Either party may terminate the Agreement any time during the Trial Period immediately on written notice. The Customer acknowledges and agrees that the Software will, or may, automatically "time out" or cease to operate at the end of the Trial Period if the Customer has not at that time subscribed for Subscription Services. Beyond Any Trial Period (or where a Trial Period does not apply)

18.2 Without affecting any other right or remedy available to it, either party may terminate the Agreement with immediate effect by giving written notice to the other party if:

(a) the other party fails to pay any amount due under the Agreement on the due date for payment and remains in default not less than 30 days after being notified in writing to make such payment;

(b) the other party commits a material breach of any other term of the Agreement which breach is irremediable or (if such breach is remediable) fails to remedy that breach within a period of 30 days after being notified in writing to do so;

(c) the other party is or may be (in the reasonable opinion of the first party) unable to pay its debts or has a receiver, administrator, administrative receiver or liquidator or similar appointed or calls a meeting of its creditors or ceases for any other reason to carry on business

18.3 On termination of the Agreement for any reason:

(a) all rights and licences granted under the Agreement shall immediately terminate;

(b) the Customer shall return and make no further use of any equipment, property, Documentation and other items (and all copies of them) belonging to the Supplier;

(d) any rights, remedies, obligations or liabilities of the parties that have accrued up to the date of termination, including the right to claim damages in respect of any breach of the Agreement which existed at or before the date of termination shall not be affected or prejudiced.

19. FORCE MAJEURE

The Supplier shall have no liability to the Customer under the Agreement if it is prevented from or delayed in performing its obligations under the Agreement, or from carrying on its business, by acts, events, omissions or accidents beyond its reasonable control, including, without limitation, strikes, lock-outs or other industrial disputes (whether involving the workforce of the Supplier or any other party), failure of a utility service or transport or telecommunications network, act of God, war, riot, civil commotion, epidemic, pandemic, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood, storm or default of suppliers or sub-contractors, provided that the Customer is notified of such an event and its expected duration.

20. CONFLICT

If there is an inconsistency between any of the provisions of the Agreement, the Terms shall prevail over the Order unless the Order specifically states otherwise.

21. VARIATIONS

No variation of the Agreement shall be effective unless it is in writing and signed by the parties (or their authorised representatives).

22. WAIVER

No failure or delay by a party to exercise any right or remedy provided under the Agreement or by law shall constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict the further exercise of that or any other right or remedy. No single or partial exercise of such right or remedy shall prevent or restrict the further exercise of that or any other right or remedy.

23. RIGHTS AND REMEDIES

Except as expressly provided in the Agreement, the rights and remedies provided under the Agreement are in addition to, and not exclusive of, any rights or remedies provided by law.

24. SEVERANCE

24.1 If any provision (or part of a provision) of the Agreement is found by any court or administrative body of competent jurisdiction to be invalid, unenforceable or illegal, the other provisions shall remain in force.

24.2 If any invalid, unenforceable or illegal provision would be valid, enforceable or legal if some part of it were deleted, the provision shall apply with whatever modification is necessary to give effect to the commercial intention of the parties.

25. ENTIRE AGREEMENT

25.1 The Agreement, and any documents referred to in it, constitute the whole agreement between the parties and supersede any previous arrangement, understanding or agreement between them relating to the subject matter they cover.

25.2 Each of the parties acknowledges and agrees that in entering into the Agreement it does not rely on any undertaking, promise, assurance, statement, representation, warranty or understanding (whether in writing or not) of any person (whether party to the Agreement or not) relating to the subject matter of the Agreement, other than as expressly set out in the Agreement.

26. ASSIGNMENT

26.1 The Customer shall not, without the prior written consent of the Supplier, assign, transfer, charge, sub-contract or deal in any other manner with all or any of its rights or obligations under the Agreement.

26.2 The Supplier may at any time assign, transfer, charge, sub-contract or deal in any other manner with all or any of its rights or obligations under the Agreement.

27. NO PARTNERSHIP OR AGENCY

Nothing in the Agreement is intended to or shall operate to create a partnership between the parties, or authorise either party to act as agent for the other, and neither party shall have the authority to act in the name or on behalf of or otherwise to bind the other in any way (including, but not limited to, the making of any representation or warranty, the assumption of any obligation or liability and the exercise of any right or power).

28. THIRD PARTY RIGHTS

The Agreement does not confer any rights on any person or party (other than the parties to the Agreement and, where applicable, their successors and permitted assigns) pursuant to the Contracts (Rights of Third Parties) Act 1999.

29. NOTICES

29.1 Any notice required to be given under the Agreement shall be in writing and shall be delivered by hand or sent by pre-paid first-class post or recorded delivery post to the other party at its address set out in the Agreement, or such other address as may have been notified by that party for such purposes.

29.2 A notice delivered by hand shall be deemed to have been received when delivered (or if delivery is not in business hours, at 9 am on the first business day following delivery). A correctly addressed notice sent by pre-paid first-class post or recorded delivery post shall be deemed to have been received at the time at which it would have been delivered in the normal course of post.

30. GOVERNING LAW

The Agreement and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

31. JURISDICTION

Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with the Agreement or its subject matter or formation (including non-contractual disputes or claims).